DELIVERY & FAQ
Please read each listing carefully and make sure you select the correct colours for your charms and cord. Once an order has been posted we cannot exchange the item, so if you've made a mistake, get in touch within 24 hours of purchase to make changes or cancel for a full refund.
SHIPPING FROM STOCKHOLM
All Folka Works orders are dispatched from Stockholm, Sweden, via Postnord and FedEx.
DELIVERY WITHTIN SWEDEN
Domestic orders are sent via Postnord Domestic Tracked, with delivery in 1-2 business days.
If you miss a parcel, it is your responsibility to organize re-delivery or collect it from your local delivery office. Folka Works cannot resend pieces in this instance.
PICKUP IN STOCKHOLM
Local pickup is available. If you'd like to collect your order in person, leave a note at checkout requesting pickup, and we'll coordinate the place and time by email.
EUROPE & REST OF THE WORLD
We currently ship to the United States, Canada, Mexico, and parts of Europe. For each destination you can choose between a tracked and an untracked service at checkout:
USA — Tracked: 5-10 business days.
Canada — Tracked: 5-10 business days.
Mexico — Tracked: 9-11 business days.
Europe — Tracked: 3-4 business days. Not tracked: 4-5 business days.
Tracked shipments include full tracking from dispatch to delivery. Untracked shipments are a more affordable option but cannot be traced once they leave Stockholm, so we recommend tracked shipping for higher-value pieces.
In some cases, an alternative rate through FedEx may also appear at checkout, with its own pricing and delivery time shown directly in the cart at the time of purchase. Delivery times are estimates counted from the day of dispatch and do not include customs processing, which can add extra days outside the EU. We are not responsible for customs or duty fees charged on arrival, or for delays, loss, or damage once the parcel has left our hands. We recommend checking your country's import policy before placing an order.
GIFT ORDERS
If the order is a gift, leave a note at checkout or email us at folkaworks@gmail.com with your desired message to the recipient, your order number, name, and the supplied postal address, and we'll include a complimentary gift note.
RETURNS
We cannot accept returns. However, if you have any issues with your jewellery, email us at folkaworks@gmail.com so we can work to resolve it. If a mistake is made by Folka Works, we will endeavour to correct it.
CUSTOMS OR IMPORT FEES
If you're ordering from outside the EU, your country may charge customs duties or import taxes on arrival. We always declare the correct contents and value, so please don't ask us to lower it or mark it as a gift. Check your country's import threshold before ordering to avoid surprises.