DELIVERY & FAQ
Please read each listing and make sure you select the correct colours for your charms and cord. If you mistakenly choose the incorrect colour or product, we cannot exchange the item once posted. If you have made a mistake in your order, you must get in touch within 24 hours of purchase to make changes or cancel the order for a full refund.
DELIVERY WITHTIN SWEDEN
We currently send all Sweden orders via complimentary tracked 48hr service. If your order is over 1.000 SEK we will send this via 48hr tracked service with signature.
If you miss a parcel, it is your responsibility to organize re-delivery or to collect it from your delivery office. Folka Works is not responsible and cannot resend pieces in this instance.
If the order is a gift, please do feel free to email us at orders@mandarina.studio with your desired message to the recipient, your order number, name, and the supplied postal address, and we would be more than happy to include a complimentary gift note!
EUROPE & REST OF THE WORLD
We ship to Europe and some countries in America (USA, México, Colombia and Canada). Delivery outside of Sweden costs a flat rate of USD 20 and your order will be sent with a tracked and signed for service. Please be aware that we are not responsible for customs/duty fees incurred when the order reaches the destination country. We advise that you check for any potential import fees for items delivered from the UK to your country before placing an order.
RETURNS
We cannot accept returns.
However, if you have any issues with your jewellery, please email us at folkaworks@gmail.com so that we can work to resolve it.
If a mistake is made by Folka Works, we will endeavour to correct it.